Reino Unido
Irlanda
Estados Unidos
Austria
Bélgica FR
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Polonia
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Eslovaquia
Eslovenia
Responsible for leading and developing the P&C administration team and work closely with the Store Manager to deliver an amazing customer and Colleague experience.
Key Responsibilities
This is a generalist role, accountable for day-to day P&C activity and providing trusted advice on the people agenda, process and best practice to the Store Manager and Retail Management team with particular focus on:
Recruitment
- Use relevant systems to carry out administrative activity to support the end to end recruitment process for hourly paid in-store roles.
- In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps
- Participate in recruitment and selection activities when operationally required.
Onboarding and Induction
- Oversee the onboarding process including offer preparation and payroll / systems set up
- Support the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear and lanyards for new starters
- Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team
Resource Planning
- Monitor the ongoing set up and maintenance of people data in the resource planning tool
- Take ownership for the colleague experience when it comes to communicating shifts and planning time away from work.
- Partnering with Retail Management to review absence
Payroll
- Work with the team to coordinate all daily and weekly payroll activities, including dealing with starts & leavers and reviewing T&A.
- Ensure the T&A / payroll system is updated with relevant absence information and documentation is received and processed in accordance with Country Regulations
- Oversee and manage payroll adjustments and changes
- Act as a point of support for Managers dealing with Colleague queries and resolve any issues or concerns.
Training & Development
- Support the delivery of core learning programmes via learning platforms and maintain records of learning activity
- Capture training and development needs and discuss possible solutions with the P&C Business Partner and Store Manager, taking ownership for the development of your direct reports.
Engagement & Well-being
- In partnership with the Retail Management team organise events and activities that drive engagement, wellbeing and a positive Primark culture in store
- Coordinate and co-facilitate the Your Voice cycle, from encouraging participation to carrying out listening activity and supporting the Store Manager with their action planning and response.
- Support store recognition activities, including nominations and Store Manager review
- Support and advise Retail Management on colleague conversations regarding health or well-being issues
Performance Management (MYP)
- Monitor and support with completion of the mid-year and end of year Make Your Primark review process and facilitate the calibration and governance of this process.
- Provide advice and support to Retail Management on all processes that support with maximising the performance of our teams.
- Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for Retail Management roles
Works Councils/ Trade Unions [not applicable to all Countries]
- Provide trusted advice and subject matter expertise to the Store Manager(s) on approach, preparation, negotiation and communication with works council and trade union representatives
- Oversee compliance with Works Council regulations where consultation, co-determination or information rights apply
Employee Relations
- Responsible for the governance of people policy, process and practice and adherence to regulatory, legal and compliance requirements in-store
- Coach, advise and support Retail Management as a first point of contact on employee relations matters, liaising with the ERUK team as required to resolve complex cases
- Provide advice and support to colleagues on P&C policies and procedures
- Provide support to the Retail Management team to create and sustain a positive and inclusive culture
Reporting & KPIs
- Oversee the maintenance and accuracy of people records and data, reports and analysis on people measures and KPIs, , including but not limited to engagement, retention, development and performance of their people in accordance with Country regulations (GDPR / Data Protection guidelines)
- Partner with the Store Manager(s) and Retail Management team to address issues arising from KPI performance scores and track progress
Commercial and Business Impact
- Develop an understanding of store commercial performance and customer experience
- Identify opportunities for strategic thinking / value add activity that improves business performance through its people processes
- Develop and maintain internal and external networks that support personal professional development and allow leading edge P&C insights to be shared in the business and with COEs as appropriate.
Behavioural Competencies
Working with Others
- Responsible for the day-to-day line management of the P&C Administrator(s) in store, prioritising workload, coaching and developing on administration tasks and giving feedback
- Builds long-term relationships and networks
- Act as an ambassador for Primark’s Values and Behaviours
- Builds trust and credibility across the function collaborating and operating with confidentiality and diplomacy
- Influences with passion and energy
Decision Making
- Applies experience and relevant information to support day to day P&C advice using both subject matter expertise and judgment
Self-Direction and Agility
- Promotes a culture of inclusion, optimism, enthusiasm and mutual support.
- Demonstrates resilience and tenacity in order to overcome any barriers with a flexible and agile approach
- Strong organisation skills
Customer Experience
- Uses insights and data to influence store decisions that benefit the in-store Experience for our customers and Colleagues
- Continuously seeks to develop retail knowledge and awareness of people and culture practice and developments within the sector
- Demonstrates a high level of trust, collaboration, confidentiality and diplomacy with all Colleagues in the store
Innovation
- Encourages a culture of continuous improvement and openness to change
- Identifies opportunities to advance processes and procedures and brings forward innovative ideas that challenge the status quo
- Seeks and encourages the in-store P&C team to develop new ideas and solutions
- Considers their store but also the area and how any intervention can be adopted and adapted as best practice elsewhere
Technical Requirements of the Role-holder
- HR experience 2+ years at HR Generalist/ Operational experience
- Professional HR qualification desirable
- Attention to detail and accuracy
- Experience in coaching & influencing
- Excellent organisation skills, with the ability to prioritise well and be flexible in a fast-paced environment with changing demands
- Strong communication skills
- Good working knowledge of employment legislation and best practice
- Good analytical and problem-solving skills
- Experience in Talent, Performance and Change Management
- Retail sector experience or other customer facing sectors with high colleague headcount
"Compromiso con igualdad de oportunidades"
Fecha fin de publicación interna: 17/10/2024
