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Assistant Retail Support

Purpose of Role:

To execute administrative tasks for the retail area, providing agile support to retail and Managers.
To improve efficiency and diligence in all administrative processes related to the areas of his/her responsibility.
To guarantee appropriate backup assistance to the Retail Support area of the business, avoiding disruptions in critical business processes.

Reports to:
Retail Support Iberia

Key Responsibilities:
Collaborate with Retail Support in Sales and Commercial reports, Retail operations and Retail communications
  • Analyse commercial information, preparing and updating retail reports:
  • Stores daily sales report – daily.
  • Loss of sales report – daily.
  • Trading summary report – weekly.
  • Budget splits – weekly / period.
  • Period Trade report – period.
  • Customer Complaints Report – period.
  • Collaborate in order to support stores queries, giving an accurate and fast response, regarding:
  • Retail operational issues.
  • Customer service issues and customer complaints.
  • Consumer inspections from the authorities.
  • Equipment requests.
  • Support the retail communication central function from Head Office to the stores, ensuring the information is sent on time and adapted to the local requirements.
  • Prepare and publish the Daily Action News (daily retail communication), containing the relevant information on stores action required, company news and retail important information.
  • Prepare and publish the Weekly Action News (weekly retail communication), containing summary information on sales results and weekly key priorities.
  • Send out important Urgent Retail Communications, Store Alerts and Reminders to the stores.

Corporate travels administration
  • Manage all the corporate travel requisitions in coordination and permanent contact with the company travel desk, the local travel agency and the stores, following the company travel policies and procedures.
  • Supervise and control the travel requests managing an end to end process through the corporate system (CONCUR).
  • Assure all employees receive the travels confirmation right first time and on time.
  • Point of contact to support the regional office and stores queries about travels giving an accurate and fast response.
  • Receive, check, process and control the retail area invoices on a weekly basis.
Retail invoices administration
  • Receive, check, process and control the retail area invoices (security, outsourcing, stationary and any other retail invoices).
  • Control the retail invoices, solving any queries from the suppliers and supporting the company Finance and Accounts Department.
  • Ensure the retail invoices are processed on time.
  • Follow up on pending payments.
  • Requisitioner for the PO's needed by the retail area through the Primark Invoice Automation Tool (PIAT).
Office administration
  • Support the Iberia Regional Office administration and supervise the office reception desk tasks:
  • Coordinate and supervise the facilities maintenance for the Regional Office through the Primark Maintenance Management System (PRIMMS).
  • Manage the monthly stationery order for the Regional Office.
  • Coordinate any punctual extra cleaning or security requirement for the office.
  • Office reception desk supervision (weekly movements and weekly management rotas compilation, mail, shipments, meeting rooms, office purchases, etc.).
People assistance
  • Provide personal assistance to the executive team assigned in the Regional Office:
  • Support on travels and expenses, according to the company policies and procedures, using the corporate system (CONCUR).
  • Update agenda, organize travels and meetings.
  • Prepare and organize visits and events as demanded, facilitating the logistics requirements.
  • Support any ad-hoc query needed by the executive team assigned

  • University Degree (Finance/Administration preferable)
  • 2-3 years analytical/sales assistant experience
  • Microsoft office tools proficient, excel, word, outlook, powerpoint
  • Fluent level of English (written & spoken)
  • Portuguese desirable
  • Retail experienced desirable

Compromiso con la igualdad de oportunidades
Fecha fin publicación interna: 06/10/2022

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